We’re here to help with TogetherLens. If you can’t find an answer below, email our support team.

Email support: [email protected]

For privacy/data requests, contact: [email protected].

Subscriptions & Billing (App Store)

Purchases and subscriptions made in the iOS app are managed by Apple.

• Manage or cancel a subscription: Apple Support – View or cancel subscriptions.
• Request a refund: reportaproblem.apple.com.
• Purchases can be used on the same Apple ID across devices.

Subscriptions & Billing (Google Play)

Purchases and subscriptions made in the Android app are managed by Google Play.

• Manage or cancel a subscription: Google Play – Subscriptions.
• Request a refund: Google Play Help – Refunds.
• Purchases are tied to your Google account and work across devices using the same account.

Quick Troubleshooting

• Update to the latest iOS and the latest version of TogetherLens.
• Force-quit and reopen the app; ensure a stable internet connection.
• Reinstall the app if the issue persists (your subscriptions are tied to your Apple ID).
• If none of the above helps, email us with your device model, iOS version, and steps to reproduce.

FAQ

How many people can I add?

TogetherLens works best with profile photos/headshots. Add up to 5 people to generate a group picture.

How does style selection work?

Pick one or two styles (vibes), such as a location, season, or occasion. These guide the AI composition.

How long does generation take?

Generation time varies with server load and image complexity. Keep the app open while your result is being created.

How long are my images stored?

Original uploads are used for generation and are not persisted by TogetherLens beyond processing. Reusable face crops and generated history can remain locally on your device until you clear local data; our AI provider may retain files or request payloads for limited periods under its own policy.

What photos produce the best results?

Clear, well-lit head-and-shoulders photos with faces centered work best. Avoid heavy filters or extreme angles.

How does Premium work?

Premium keeps the creative flow going with included generations for full-quality portraits and more scenes. Choose weekly or yearly; your app store shows the local price, included images, renewal period, and cancellation terms before purchase.

Privacy & Terms

• Privacy Policy – how we handle your data.
• Terms of Service – using our app and services.
• Imprint – legal contact information.